Summary of Advanced Bionics warranty conditions
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Components
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Warranty period
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Date of beginning of the warranty
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Official Document
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Implant (internal component)
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10 years
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Implant date
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HiResolution Cochlear Implant Device Registration*
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Sound Processor
Battery Charger &
Power adaptor
Headpiece
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3 years
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First fitting date
Or
Purchasing date
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Warranty Registration Form**
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Telephone Adapter
Auria PowerPak
AA Battery Charger
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1 year
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I-Connect
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6 months
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Auxiliary Microphone
Telephone Pick-up coil
Auria T-Mic
Auria Direct Connect
PowerCel battery, cables and
other accessories
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90 days
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* The HiResolution Cochlear Implant - Device Registration card should be filled in by the surgeon or the audiologist during the surgery.
** The Warranty Registration Form should be filled in by the audiologist during the initial fitting and returned to Advanced Bionics
Procedure for the replacement of a defective device
Product under warranty
When a HiResolution® device breaks down, Advanced Bionics®advises the user to contact his/her implanting center in the first instance as the team is experienced to use the HiResolution system.
Replacements under warranty are immediate and free of charge with a refurbished device. The warranty remains the same.
The refurbished device manufacturing process includes complete device disassembling:
- Replacement of the defective components
- Cleaning of each component
- Mechanical and electronic tests
- Final functional tests, similar to those for a new sound processor.
Product out of warranty
For out of warranty product (except sound processors): a new product needs to be purchased with a new warranty.
In case of a sound processor failure after the 3-year warranty period, you’ll receive a replacement refurbished device for a repair flat fee.
This refurbished sound processor will have a new six-month warranty.
Note: for some exceptional cases (damaged, burnt, crushed or dropped into water), Advanced Bionics will not be able to repair the processor and the user will have to purchase a new sound processor. He will have the option of getting access to the latest sound processor generation.
Contact
For further service information, please contact the Customer Service of Advanced Bionics Sarl.
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